1. You receive a text saying your debit card has been locked and asks you to click a link to “verify” your account. What should you do?

1. Click the link immediately
2. Reply to ask for proof
3. Ignore it and call your credit union using the number on the back of your card
4. Forward it to a friend to see what they think

2. Someone calls claiming to be from CWCU’s fraud department and asks for your account number. What’s the safest response?

1. Give them the number. It sounds urgent!
2. Ask for their supervisor’s name
3. Hang up and call the number on your card to verify
4. Wait and see if they call again

3. You receive an email from a company you don’t remember ordering from saying you need to update your payment information immediately to avoid your subscription being canceled. What should you do?

1. Click the link and update your info immediately
2. Reply to the email asking for more details
3. Forward the email to a friend to see what they think
4. Delete the email and contact the company directly using a verified phone number or website

4. You receive an email stating your online banking password is expiring today and you must click a link to reset it immediately. What should you do?

1. Click the link to avoid getting locked out
2. Forward the email to friends as a warning
3. Reply asking if this is legitimate
4. Go directly to your bank or credit union’s website (not through the email) to check your account

5. You receive a mailed letter with CWCU’s logo, saying your account has been compromised and instructing you to call a phone number that isn’t familiar. What should you do?

1. Call the number since it looks official
2. Check your account using the official CWCU website or call the number printed on your card or statement
3. Email the sender to verify authenticity
4. Scan the letter’s QR code for more information